CPP: Game not working? Click here.

by RustyGirl

Hi there,
RustyGirl back again, to share some more tips - this time about what to do if the game isn't working properly. Here are a few of the more common problems I've seen -

1. I can't groom my pony
Often, the reason for this problem is that you are either zoomed in or out. On a PC, you can hold the Ctrl key and press the plus or minus key on your keyboard, or hold the Ctrl key and roll the scroll wheel (the button thing between the left and right click buttons on your mouse, if your mouse has one) up or down. Also, zoom may show in the lower-right corner of your browser. For the game to work correctly, the zoom must be set at 100%.
If you're sure the zoom is set to 100% and it still won't work, clear your cache.

2. I can't get back to the barn - when I click to ride on the trail, all that shows up is the trail background, but no trail
To get back to the barn, click on "My Page" and then your avatar. You will find yourself in the pal corral. Now, click on the barn door to get back to the barn. Clear your cache.

3. I can't drop off the package at the post office - I click the deliver button on the package in my inventory and nothing happens
You need to drop off the package via your quest item list on the top left-hand side of the screen.

4. *insert thing here* isn't looking right/isn't working properly
Clear your cache.


Now, I've talked a lot about something called cache. Don't worry if you don't understand it :)
The cache holds information about websites to help them load faster. However, with sites such as Club Pony Pals, when the online game is updated it can clash with the version stored in your cache. Club Pony Pals has a really good guide on clearing your cache - go to "News", then "Game not working?" is has step by step instructions for PC users on how to clear the cache on Internet Explorer, Firefox and Safari.

As always, feel free to w-mail (wiggins mail) me on Club Pony Pals with any questions - I'm happy to help! My username is RustyGirl, and my ponies' names are Sunshine Sally, Nightstorm and Fire N Ice.

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Mar 06, 2013
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Help!
by: Anonymous

How do you brush Daisy & Splash. I have tried and I can pick out their hooves but I can't use either of the brushes. I have got the zoom on 100% but it still won't work. Please help!!

Jan 28, 2011
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Apples
by: RustyGirl

Hi Bones, here's how to drop off the apples -
first of all, you need to make sure that you have enough apples. There should be a quests tab in the top left corner of the screen - click on it. If you have enough apples, there will be a star in the box.

Next, make sure you are in the right place to drop off the apples. If you're talking about the very first quest, then the dropoff is in the barn. Open the quest tab, and click on the word "apple". The tab will close, and you will be holding an apple. Now click no the bin on the left side of the barn aisle. If it doesn't go in, then try again - holding the click a little longer this time.

You should hear a "yaaaaaaay!" and the quest tab will change to "find quest". Quest notes should be where you dropped items off.

Feel free to w-mail me on Club Pony Pals if you have any more questions - My username is RustyGirl, and my ponies are Sunshine Sally, Nightstorm and Fire N Ice. I have a cabin, so you can send me w-mails without having to wait for me to accept a pal request ;)

Jan 21, 2011
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I Need Help!
by: Bones4Ever

I can't figure out how to put my apples in the quest drop off bin. Can you help me?

Nov 04, 2010
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Problems/fixes
by: RustyGirl

One more thing I forgot to mention -
Make sure you have a new enough version of Adobe Flash Player. If your version is too old, you won't see your pony on your private page, you'll see a message telling you to upgrade Flash.

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