CPP: Game not working? Click here.
RustyGirl back again, to share some more tips - this time about what to do if the game isn't working properly. Here are a few of the more common problems I've seen -
1. I can't groom my pony
Often, the reason for this problem is that you are either zoomed in or out. On a PC, you can hold the Ctrl key and press the plus or minus key on your keyboard, or hold the Ctrl key and roll the scroll wheel (the button thing between the left and right click buttons on your mouse, if your mouse has one) up or down. Also, zoom may show in the lower-right corner of your browser. For the game to work correctly, the zoom must be set at 100%.
If you're sure the zoom is set to 100% and it still won't work, clear your cache.
2. I can't get back to the barn - when I click to ride on the trail, all that shows up is the trail background, but no trail
To get back to the barn, click on "My Page" and then your avatar. You will find yourself in the pal corral. Now, click on the barn door to get back to the barn. Clear your cache.
3. I can't drop off the package at the post office - I click the deliver button on the package in my inventory and nothing happens
You need to drop off the package via your quest item list on the top left-hand side of the screen.
4. *insert thing here* isn't looking right/isn't working properly
Clear your cache.
Now, I've talked a lot about something called cache. Don't worry if you don't understand it :)
The cache holds information about websites to help them load faster. However, with sites such as Club Pony Pals, when the online game is updated it can clash with the version stored in your cache. Club Pony Pals has a really good guide on clearing your cache - go to "News", then "Game not working?" is has step by step instructions for PC users on how to clear the cache on Internet Explorer, Firefox and Safari.
As always, feel free to w-mail (wiggins mail) me on Club Pony Pals with any questions - I'm happy to help! My username is RustyGirl, and my ponies' names are Sunshine Sally, Nightstorm and Fire N Ice.